Returns and Refund Policy
Cancellations & Refunds:
All orders cancelled after 48 hours could be subject to additional fees, whether or not your order has shipped. If your order has shipped, you will have full responsibility in returning the item and any costs that will be associated with that. Refunds will only be issued to the original payment method that you used when placing your order.
Returns policy
We are devoted to providing our customers with the best possible service to solve any issues you might have. If you are not happy with your product, please contact us within 14 days of the delivery date to arrange a solution. Any unwanted items need to be unused and not installed or switched on - all of the original packaging and accessories must be present as well. Collection charges will be billed to the customer and taken from the balance owed from the refund. Return shipping costs are not refundable, the customer is responsible for the cost of the return shipping.
All returns must include:
- Product(s) returned in Original Condition.
- Original Packaging.
- All Included Accessories & Materials.
Please make sure that the product was received by you in the last 14 days.
Send an email to orders@winefridgekingdom.co.uk
Your email should have the following information so that we can process a return.
- Your name
- Order reference number
- Your Address
- Email address
- Contact number
- Date of purchase
- Date the goods were received by you
- If you originally ordered multiple items, which do you want to return.
